Privacy Policy

This Privacy Policy applies to the website www.electrihub.ca, operated by Electrihub Canada. This policy does not apply to the websites of our business partners, corporate affiliates, or third parties, even if their websites are linked to our platform. We recommend reviewing the privacy policies of all third-party websites you visit.

For the purpose of this Privacy Policy, “corporate affiliates” means any entity that is wholly or partially owned or controlled by Electrihub. “Business partners” include logistics providers, payment processors, vendors, and service providers engaged to support our operations.

This Privacy Policy governs the collection, use, disclosure, and protection of Personal Information in accordance with applicable Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA). By accessing or using this Website, you agree to the terms of this Privacy Policy.

Introduction

Electrihub Canada operates an online platform for the supply of electrical and automation products. As a registered user or visitor, you may receive updates, newsletters, and promotional communications related to our products and services.

This Privacy Policy explains how we collect, use, store, and safeguard Personal Information provided by users in Canada and internationally.

Personal Information

“Personal Information” means information that identifies or can be reasonably linked to an individual, including but not limited to name, mailing address, billing address, telephone number, email address, and transaction details.

When browsing www.electrihub.ca, we may automatically collect non-identifying information such as IP address, browser type, device information, and usage statistics for analytics, security, and performance optimization.

Cookies and similar tracking technologies may be used to enhance user experience. Cookies do not directly collect Personal Information; however, they may be associated with information previously provided by you.

We do not sell, rent, or trade Personal Information to third parties.

Making a Purchase

To place an order on the Website, you must provide certain Personal Information, including your name, billing address, shipping address, telephone number, and email address. This information is required to process payments, fulfill orders, arrange shipping, and communicate order status.

User Registration

Users may register an account by providing their name, address, telephone number, email address, and login credentials. This information is collected for:

• Account identification and authentication
• Customer support and order communication
• Improving Website functionality and user experience

Registered users may receive information about promotions, product updates, and services. You may opt out of promotional communications at any time.

User Profile

Users may store billing and shipping details in their account profile to enable faster checkout and reduce repetitive data entry.

Online Surveys

Participation in surveys is voluntary. Survey data is collected in aggregated form and used solely to improve our services, Website functionality, and customer experience.

Promotions & Contests

Electrihub Canada may conduct promotions, contests, or draws from time to time. Information collected is used to administer these activities, notify winners, and enhance marketing efforts.

Automatic Logging of Session Data

We automatically collect anonymous session data such as IP address, browser type, operating system, and Website navigation patterns. This data helps us analyze traffic, improve system security, and enhance overall performance.

Cookies

Cookies are small data files stored on your device to personalize your browsing experience and improve Website performance. Cookie data is not used for third-party marketing purposes.

Sharing of Personal Information

Personal Information may be shared with trusted service providers such as logistics partners, payment processors, and IT service providers strictly for order fulfillment, payment processing, legal compliance, and customer support. Mobile information and consent data are not shared for marketing purposes.

Opt-Out of Promotional Communications

You may unsubscribe from promotional emails at any time using the unsubscribe link provided in our emails or through your account settings. Transactional communications required to complete orders will continue to be sent.